Studio Support Expert (Contract)
Location: Sacramento, California, United States
Requisition Number: 157382
Position Title: Contingent
“Who is EA Capital Games?”
We’re a mobile game studio located in Midtown Sacramento, home to the highly successful title Star Wars: Galaxy of Heroes, the most successful Star Wars mobile game ever released, charting as the #1 grossing game in over 35 countries, and one of the Top 40 grossing games in the entire world across Apple and Google.
Collectively, we are a close-knit group of passionate gamers, obsessed with the creation of genre-defining mobile RPGs, and the vibrant live services necessary to support them. Our team culture is friendly, fast-paced, results-focused, and collaborative. We take our work – but not ourselves – very seriously.
While walking the halls of our brand-new 31,000 sqft studio, you’ll hear the cacophony of epic console competitions, lively debates, and the rattle of dice thrown across a game board. Game nights, happy hours, weekend adventures, and a dog friendly atmosphere are all elements of who we are.
A Studio Support Expert is a highly visible role that works directly with players and our player community. Reporting directly to a live team producer, this role is integral in keeping confidence in the game high and keeping our players safe from the influence of exploited and modified accounts.
The Studio Support Expert position has the following primary responsibilities:
- Receive, analyze, and investigate reports of in-game cheating
- Respond to player inquiries in a prompt and respectful manner
- Follow-up on in-house generated reports of modified game accounts
- Research active websites proliferating modified game code
- Maintain databases of actioned accounts and violation protocols
- Operate in a fast-paced, real-time environment
- Work closely with customer support, community management, and live team to ensure maximum flow of information regarding player experiences.
- Deep appreciation of current mobile gaming environment
- Highly competent computer skills, with an eagerness to learn new computer based tool sets
- Excellent interpersonal and written communication skills.
- Top-level critical thinking skills
- Willingness to work occasional swing shift hours and / or over-time.
- Strong problem solving skills with comfort in working independently.
- 2+ years of college / university education
“Tell me about Sacramento.”
Sacramento hosts an approachable metropolitan lifestyle, where home can be established for anyone from the singleton who wants to live downtown, to the family whose top priorities are a yard and great schools, all within a reasonable commute to our studio. The city fosters a vibrant urban culture through weekend street festivals, professional sports teams, bustling farmer’s markets, wonderful eateries, and award-winning craft breweries and coffee roasters. If connecting with nature is more your vibe, the Sierras are in our backyard in addition to many local hiking and biking trails.
“What’s in it for me?”
Glad you asked! We love to brag about our great perks like free food, hosted happy hours, annual camping adventures, comprehensive health and benefit packages, tuition reimbursement, company matched retirement, and many others! And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality.
Community / Marketing Title: Studio Support Expert (Contract)
Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.
EEOText: EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Date Opened: 2019-08-29 22:37:38.23
EEO Employer Verbiage:
EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.