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Senior Application Engineer

Location: Hyderabad, Telangana, India

Notice

This position is no longer open.

Requisition Number: 156945

Position Title: Senior Applications Engineer

External Description:

Operations Engineer – Oracle ERP

Electronic Arts are seeking a highly motivated and highly qualified Support Application Engineer to become a member of the EA IT Operations team supporting EA’s Finance and Supply Chain functions. 

This position will support business users worldwide using Oracle ERP, version R12.1.3 utilizing a range of finance and supply chain modules with interfaces to a range of boundary systems and external partner systems. Communication skills are vital in dealing with EA business users, EA’s technical external partners and suppliers as well as presenting to senior EA business leads.  The role will require good technical skills for troubleshooting and maintaining applications. The role requires a good functional understanding of how ERP is used in a multi-national corporation and be able to advise and inform business users.

The successful candidate must work well both independently and as part of a cross-functional team with the ability to assess high-urgency situations in a calm manner.

The role is based in EA’s office in Hyderabad and will require flexible working to cover out of business hours support.  Being in Hyderabad the role will be collocated with the EA IT Engineering team, and as such, this role is ideally based to work effectively with the engineering team on behalf of IT Operations as a whole.

Responsibilities

  • Troubleshoot applications issue in conjunction with EA IT partners
  • Manage relationship with business stakeholders on all support issues
  • Ensure support processes are aligned with project delivery team processes
  • Ensure service outages are managed efficiently according to EA’s Major Incident Management processes to minimize service disruption and to keep all stakeholders informed
  • Proactively address service delivery issues, either within EA or by vendors, especially those identified through SLA and KPI metrics
  • Perform planning and activities for new service deployments to Operational Support, including technical review
  • Drive service improvement initiatives, both procedural and technical, especially automation opportunities
  • Maintain consistency with other IT Ops support teams
  • Develop, track, and report key performance measurements for the service
  • In conjunction with incident management teams, manage escalations and communications
  • Assist the management of the relationships with suppliers, support partners, and application partners, including escalations and service performance

 Skills & Qualifications

  • Excellent functional and technical knowledge of Oracle ERP business suite
  • Experience of business analysis and system design
  • Bachelor’s degree preferred
  • Strong written and verbal communication skills
  • Strong Major Incident management skills
  • Strong quantitative, analytical and conceptual thinking skills
  • Strong Problem management skills
  • Demonstrable IT support expertise, ideally in an ITIL or DevOps structure

City:

State:

Community / Marketing Title: Senior Application Engineer

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 116

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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