Resource Manager

Requisition Number: 156920

Position Title: Senior BM&O Analyst I

External Description:

Resource Manager

 

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

 

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

 

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. 

 

And we want you to join us. We’re hiring a Resource Manager.

 

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

 

The Resource Manager collaborates with cross-functional teams to lead capacity planning efforts and manage resources for WWCE’s Business Enablement portfolio. 

 

This is an individual contributor role supporting WWCE from the Strategic Planning and Business Management team. We are looking for someone who can identify the right resource approach for our team, define the model and set up the practice for ongoing management. The right candidate will have set up resource model and managed the resource management practice in previous roles. This position reports to the Sr. Director of Strategic Planning and Business Management for Worldwide Customer Experience.

 

A successful Resource Manager will answer questions like:

• • How much work can the organization support?
  • What roles does this project need to staff?
  • What patterns are we seeing in our work?
  • What skills are most often utilized?
  • What skills are missing or need more investment?
  • How will this new request disrupt or fit into our current portfolio?
  • How are teams staffed against the work?
  • Who is available to work on a project and when?
  • What are the capacity models for each team?
  • How do we transition from role based to person specific resource identification?

 

 

Responsibilities

• Standup a Resource Management Framework
• • Lead the adoption of a new resource management framework and optimize the process in collaboration with stakeholders
  • Work with leaders and resource managers to identify the right capacity model to leverage for planning
  • Work closely with resource managers to define their role in supporting an accurate understanding of their teams capacity
  • Facilitate the continued development and definition of this function, including process development, technology solutions, and a skillset/talent management system

 

• Strategic Capacity Planning
• • Lead the organization's efforts to model resource capacity and visualize project modeling scenarios during strategic planning cycles
  • Advise on feasibility to successfully complete all of the projects in the portfolio
  • Identify and recommend resources needed to deliver against requested program or project objectives
  • Influence decision-makers on how best to align work to resource availability and desired timing
  • Analyze future demand or patterns for resources and recommend options that will prepare the organization for future skill needs 
  • Maintain and provide accurate data for leadership regarding staffing against existing and pipeline projects

 

• Resource Management
• • Ensure there is a clear, current, and functional view for when resources are available and what projects they can be designated to 
  • Be able to provide what-if scenarios that inform leadership on choices for delivery
  • Identify hiring needs and skills gaps as they arise
  • Recommend project resources based on project needs, resource skills, and availability
  • Provide and publish availability information and proactively manage bandwidth
  • Lead recurring resource meetings and facilitate resourcing booking issues/conflict resolution as well as analyze and report on weekly utilization reports with stakeholders
  • Maneuver changing framework conditions and resource availability, and find solutions to resource management conflicts as they occur

What success looks like:

 

• Capture employee qualifications and skills
• Provide transparency about workload and capacities
• Reduce bottlenecks due to overallocation
• Visualize resource data and model “what if” scenarios in a way that compels swift and effective decision-making
• Plan how resources are allocated across multiple projects over time
• Be able to identify resource bottlenecks and potential conflicts at an early stage

Skills and Experience

• Bachelor’s degree or 7 years of related experience in one of the following areas: human resources, recruiting, staffing/placement/resource management, or field consulting experience
• Organization, process initiation and management, negotiation, communication, change management and compromise
• Experience in setting up resource management framework within mid-size company using existing infrastructure and limited resource management maturity
• Experience with at least 1 resource management enterprise application. Planview is preferred but will consider candidates with knowledge of any top industry tool, such as:
• • Tempus Resource
  • Meisterplan
  • Skills Workflow
  • Other
• Adequate business skills to evaluate the financial impact of staffing alternatives (deploying existing staff, hiring additional staff, deploying third party contractors, deploying low cost/offshore resources).
• Ability to visualize ideas and new concepts
• Strong communication and presentation skills
• Ability to develop trust with the Leadership Team and Extended Leadership Team

 

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

#LI-TA1

 

 

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Community / Marketing Title: Resource Manager

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 20

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.