filler

Customer Experience Rep III

Location: Hyderabad, Telangana, India

Notice

This position is no longer open.

Requisition Number: 156715

Position Title: Customer Experience Rep III

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We’re hiring a Quality Verification Analyst 

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

So how does the Quality Verification Analyst make great experiences for players? They:

  • perform quality reviews on customer interactions to ensure consistent player experiences based on our service standards
  • participate in monthly calibration sessions to ensure alignment with the vision and guidelines of the Quality Program
  • analyse data and trends to determine gaps and issues, making recommendations to drive Quality improvements
  • carries out assessments of customer interactions on all channels: Chat/Email/Calls/Online/Social
  • conduct reviews for new hires for the duration of their On-boarding
  • take responsibility for other duties as assigned by the Quality Manager

If you’re interested in this role, you’ll need these skills or experiences:

  • experience in a contact centre Quality Assurance role
  • fluency in English, both written and verbal-additional languages an advantage
  • proficiency with Microsoft Office: Word, Excel, PowerPoint
  • the ability to identify process gaps and make recommendations based on analysis
  • excellent problem solving, researching, and documentation skills
  • “can-do” and upbeat personality with a passion to encourage the same for team members
  • must pay attention to details and have strong organizational and reporting skills to be flexible in a fast-paced environment with frequent updates

 

 

City:

State:

Community / Marketing Title: Customer Experience Rep III

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 109

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Candidate Privacy Notice               Notice at Collection (California)

© 2024 Electronic Arts Inc.

google-site-verification: google7f7a22bb8fdf2c3d.html