Community Manager - Madden Mobile (Contract)

Requisition Number: 156258

Position Title: Contingent

External Description:

Community Manager – Madden Mobile

Job Description:

The Community Manager position is a highly visible role that connects our global game teams with our player communities. A successful Community Manager for this role will be able to leverage game expertise to engage players in conversation, report on community sentiment and drive strategic feedback collection to optimize game development and overall service retention. This important role will partner closely with studio and other cross-functional teams around the world to ensure a consistent, high-quality user experience inside and outside of our games.

Job Responsibilities

• Work directly with the Madden Mobile core community teams to help create and execute the global community plans for EA Sports.
• Closely partner with Studio development, Campaign, and Brand Marketing teams on plans, roadmaps, and events.
• Be the voice of the community, maintain a tight two-way dialogue between players, studios, and stakeholders.
• Utilize social intelligence tools to identify, quantify, validate, and prioritize player feedback and game issues.
• Manage communications around the game and live service issues: Bugs, Cheats, Outages, and Support Issues.
• Build close relationships between EA and top influencers, elite fans, and users. Maintain a positive community reputation.
• Conduct surveys, research, and feedback from the community on issues significantly impacting the experience.
• Ensure all Electronic Arts standards, policies, and processes are observed and followed.
• Coordinate and share with other EA Community Managers on engagement best practices, standards, and innovations.
• Regularly deliver Community reports on channel metrics, fan feedback, game issues, or service risks.
• Work closely with Customer Support and Live Service teams on forums moderation, live service, and overall player experiences.
• Manage the live service escalation processes for communications with all game stakeholders.
• Be a subject matter expert on the game itself, inside and out.

Qualifications

• Passion and Experience playing the Madden Mobile franchise with heavy brand awareness.
• 2-3 years of experience working in online communities.
• Strategic and creative thinker with the ability to present new ideas effectively.
• Self-motivated, detail-oriented team player who is a quality driven individual.
• Has strong problem-solving skills and must be able to keep focus on multiple tasks and effectively set priorities among projects.
• Ability to objectively interpret customer/community feedback and make actionable recommendations.
• Solid understanding of Live Service operations and development.
• Bachelor’s Degree in communications or marketing a plus.
• Licensor, live service, or operations experience also a plus.

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Community / Marketing Title: Community Manager - Madden Mobile (Contract)

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 38

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.