Community Engagement Manager

Requisition Number: 156190

Position Title: Online Mktg Specialist III

External Description:

We are EA

We entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

 

The Challenge Ahead:

The Community Manager is a highly visible and crucial communications role that connects EA and its brands with players in local markets through daily engagement. As part of the Community Activation Team you will leverage deep game expertise with strong influencer relationships, to deepen overall player engagement and sentiment for EA franchises inside a specific territory or market.

You will report directly to the European Community Lead and will collaborate with cross-functional teams around the business. You will ensure that strategies are properly implemented and effectively managed in-market and provide a consistent, high quality and cohesive user experience inside and outside of our games.

 

The Community Manager has the following primary responsibilities:

• Be the strategic expert for community best practices, programs, and policies and see them implemented in-market.
• Establish yourself as the “face of EA” in your market on platforms that make sense locally.
• Form strong bonds with influencers in your market and maintain healthy relationships.
• Develop a local community and influencer strategy for the territory.
• Be the voice of the local community, maintain an open dialogue between influencers, players, and various teams inside EA ensuring your community is well represented.
• Oversee local Live Streams, AMAs, online and in-person events across in partnership with the wider CET team.
• Develop local anchor platforms which the community can rally around.
• Plan and schedule community activities and influencer events, both in-game and out of game.
• Ensure all Electronic Arts standards, policies, and processes are observed and followed.
• Coordinate and share with other EA Community Managers your engagement best practices, standards, and innovations highlighting your personal successes and learnings.
• Support an always-on approach to flagging game issues or service risks to the Lead Community Managers for each title and WWCE when applicable.
• Assist with communications around game and live service issues: Bugs, Challenges, Outages, Support Issues.
• Partner with Customer Support, QA, Live Service teams on the overall player experience and health of the business.
• Maintain a positive reputation at work and within the community.
• Dedicate time to playing the games you represent.

 

You will need:

• Passion and experience playing EA titles and games from other publishers.
• Demonstrable experience working in online communities, social media, journalism, online marketing, content creation or equivalent.
• Demonstrated writing, grammar, and content-creation skills.
• Clear knowledge of best practices for operating social channels.
• Excellent interpersonal, verbal communication, and presentation skills.
• Strategic and creative thinker with the ability to present new ideas effectively.
• A dedicated, self-motivated, detail-oriented team player who is quality driven.
• Excellent problem-solving skills. Able to focus on multiple tasks and effectively set priorities among projects.
• Ability to objectively interpret customer/community feedback and make actionable recommendations.
• Solid understanding of Live Service operations and Development.
• Bachelor Degree (or similar) in Communications or Marketing a plus, but not essential.

 

What’s in it for you? Glad you asked!

• Competitive salary plus annual bonus scheme
• Central location in Guildford (5 minutes from main train station)
• Private medical insurance & dental care
• Pension scheme
• Life insurance
• Stock plans
• Free onsite gym
• Employee discounts
• Rail season ticket loan
• Annual game points and digital download allowance
• Onsite café
• 25 days holiday (including 3 days company shutdown days between Christmas & New Year)
• Two annual staff parties (Summer & Christmas)
• Casual dress code
• Games Area

 

We thought you might also want to know more about our location:

• http://careers.ea.com/our-locations/guildford

 

Take your career to the next level – apply today!

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Community / Marketing Title: Community Engagement Manager

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 143

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.