Senior UX Researcher

Location: Guildford, England, United Kingdom

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Requisition Number: 155877

Position Title: Sr Researcher

External Description:

We are EA—the world’s largest video game publisher. You’re probably familiar with many of our titles— Battlefield, Star Wars, Madden, and The Sims, to name a few. But what does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those around you and ignite your path in any direction you choose.

The Challenge Ahead

We are looking for user researchers who have a passion for understanding and evaluating the gaming experience. You are driven and excited to be part of a highly skilled and advanced team shaping the future of EA games. Apply your passion for research and digital entertainment to the development of fun and innovative gaming experiences. Plan and conduct strategic research to help increase the quality of EA’s products, and work closely with talented design and production teams to integrate usability and user research into the development process.

Key responsibilities: 

  • Plan and conduct user research activities for all of EA’s products and games
  • Gather and analyze actionable data from a wide variety of qualitative and quantitative research methods (interview, lab studies, heuristics, surveys, telemetry, etc.)
  • Work closely with game teams to understand franchise goals and strategies
  • Effectively communicate research results to game teams, provide recommendations and ongoing design consultation
  • Develop long-term user research plans and schedules for EA’s mobile titles
  • Identify research opportunities that impact users understanding, product design and quality
  • Apply and tailor methods for assessing user engagement, user behavior, meaningful social interactions, and use of entertainment products, particularly in the mobile space
  • Create new methodologies relevant to each product’s unique gameplay and sensibility
  • Contribute to the development and refinement of departmental research processes
  • Partner across organizational and regional teams with a variety of disciplines (researchers, designers, product planners, market researchers, producers, etc.) to produce insights which deeply improve the trajectory of their product work

Qualifications & Skills: 

  • Candidates should have an advanced degree in experimental psychology (experimental, social, cognitive, etc.), human computer interaction, human factors, or a related field, or equivalent industry experience
  • Expertise in research design, fluent in multiple qualitative and quantitative methodologies (e.g. field studies, interviewing, contextual inquiry, questionnaire development and survey research, usability studies, competitive benchmarking, etc.) and can quickly and effectively analyze and present data to influence product design and implementation. 
  • Experience in information design, game development and design principles, or consumer or entertainment software industry highly desirable 
  • Statistical experience and data modeling desired, but not required 
  • Ability to travel

What’s in it for you? Glad you asked!

  • Great compensation package plus annual bonus scheme
  • Central location in Guildford (5 minutes from main train station)
  • Private medical insurance & dental care
  • Pension scheme
  • Life insurance
  • Stock plans
  • Free onsite gym
  • Employee discounts
  • Rail season ticket loan
  • Annual game points and digital download allowance
  • Onsite café
  • 25 days holiday (including 3 days company shutdown days between Christmas & New Year)
  • Two annual staff parties (Summer & Christmas)
  • Casual dress code
  • Games Area

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Community / Marketing Title: Senior UX Researcher

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2019-06-20 21:33:35.783

EEO Employer Verbiage:

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

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