Sr. IT Service Specialist

Requisition Number: 154299

Position Title: Sr ITO Services Specialist

External Description:

A full time, mostly site-specific position focused on IT client-based solutions enabling the development of games. 

Responsibilities

• Installation, maintenance, and troubleshooting of equipment associated with various teams including but not limited to PC's, game consoles, Audio-Video equipment, mobile devices.
• Administering Windows and Mac desktop environments including configuring, upgrading, packaging and deployment, troubleshooting and resolving issues
• Participate in technology projects for both the Montreal studio as well as global projects
• Liaising and participating with IT infrastructure engineers to maximize system performance, reliability as well as resolve issues
• Organizing and working to test, prepare, and maintaining technology for shows, conventions, demos, and events
• Will be responsible for keeping abreast of studio needs through stakeholders to align work and priorities as well as help improve technologies and operations.

 Key Skills

• Experience in similar position
• IT systems generalist with senior level experience in configuration management, deployment, automation, applications, and security
• Strong understanding of PC client workstation hardware, operating systems, applications, development consoles, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
• Hands on experience with installing/replacing internal desktop computer components.
• Strong background in testing for and optimizing client workstations and applications.
• Build and maintain proactive relationships with studio staff and IT team members.
• Able to perform Level II incident escalation for studio desktop support teams.
• Knowledge and understanding of video conferencing equipment and usage.
• Able to provide desktop support to VP level executives.
• Autonomous and technically curious, able to develop and find technical solutions to challenges on his own.

 Work Experience Requirements

• Windows 7, Windows 10, Mac OS, iOS & Android mobile OS, Office 365, Skype, Zoom.
• Understanding of current hardware standards and future hardware releases.
• Familiar with development applications including: Perforce, DevTrack, MS Visual Studio, Maya, 3DS Max, Adobe Suite, Microsoft XDK, Sony XDK.
• Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
• Strong understanding of development and test hardware functionality including: updating firmware, updating to latest release for Xbox and Sony PlayStation. Troubleshooting dev/test kit capabilities and knowledge of RMA process.
• Strong hardware and software troubleshooting skills in a fast-paced environment required.
• Strong written and verbal communication skills.
• Experience writing code to create automated solutions (i.e: Bash, Python, JavaScript, PowerShell)
• Understanding of server-side components and applications including web, application, and database infrastructure.
• Understanding of network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
• Able to lift 50 lbs.
• Ability to work out of office hours

City:

State:

Community / Marketing Title: Sr. IT Service Specialist

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 27

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.