Manager - Systems Engineering

Location: Austin, TX, USA

Notice

This position is no longer open.

Requisition Number: 153958

Position Title: Manager Systems Engineering

External Description:

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead:

The world of systems design and engineering is changing at a rapid pace and EA is moving to meet and leverage these new changes to our full advantage. EA's environment is highly distributed and dynamic. It services millions of players every day, worldwide.

To support our critical gaming infrastructure, a Manager in the Systems Engineering team helps drives the development and successful execution of high-level strategy and objectives for EA’s global systems engineering infrastructure workloads. As a leader in the EA Technical Operations (EA TechOps) group, this position is responsible for enabling EA's success within the Digital Platform and online gaming environments.

Primary responsibilities:

Manage team of engineers who provide Tier 2 and 3 systems engineering and infrastructure services within a 24x7 multi-tenant online environment.
Building, coaching and mentoring a team to deliver planned projects, while being effective at responding to unplanned events
Provide technical leadership, mentoring, coaching, career development and feedback for performance management. Promote staff development, recruiting and retention.
Drive automation and continuous improvements through process and automation technologies like “Infrastructure as Code” across the eco-system.
Overseeing Systems Engineering operational readiness for our games to ensure successful launch and entertain our players without interruptions.
Continuously evaluate emerging systems technologies for inclusion within the TechOps portfolio of products and services.
Design, deploy, and leverage monitoring and capacity tooling/processes to proactively monitor and alert on systems performance
Partner with vendors to implement product solution improvements for reliability, availability, and serviceability.

The systems we support are incredibly diverse, produced by dozens of teams from around the world. Accordingly, the ideal candidate will have a diverse knowledge base and will be eager to expand it. You will be managing engineers armed with a large part, if not all of the following skills, and if they don’t have it, you’ll be expected to get them there. A working knowledge of the following are huge pluses:

Systems Administration: a strong understanding of *nix is mandatory. Familiarity with both RHEL and Debian family distros is preferred (MS Windows is a plus). Strong skill with ad-hoc scripting a plus. Understanding of core services like DNS, DHCP, LDAP, logging, etc.
Networking: a strong understanding of networking basics is mandatory. Switching/routing, VPNs, load balancing, proxying, network virtualization, firewall basics (especially iptables) and general netsec best practices.
Programming Languages: experience with Ruby and Python is preferred. Ability to dive into the code during triage or while trying to understand behavior is a must. Familiarity with C/C++, Go, Java, and Scala is desirable.
Automation: experience with configuration management and Infrastructure as Code (IaC) tools is a must. Chef (preferred), Puppet, Terraform (preferred), Packer, CloudFormation, etc.
Distributed Systems: a strong understanding of distributed systems is highly preferred. An understanding of techniques for high availability (application and storage), service discovery, secrets management, etc.
Virtualization, Cloud Computing, Containerization,: AWS (preferred), GCP, Azure, VMWare ecosystem (Orchestration like Kubernetes, Docker, Vagrant, etc. is a plus)

Your Qualifications:

Bachelor’s degree in Computer Science/Engineering, Information Systems, equivalent degree or relevant work experience
Experience with Agile methodologies using Scrum, Kanban or Lean.
Minimum of 3 - 5 years of
- relevant experience in building and people managing engineering teams with an operational focus.
- systems architecture design and management experience.
- systems engineering experience within Unix\Linux environments.

We prefer applicants with:

Strong understanding of DevOps and SRE.
A solid understanding of IT Service Management and how to efficiently work with Change, Incident and Problem Management in a large distributed Operations organization.
Documented success in mentoring and performance-managing direct reports
Natural communication skills to both capture and convey messages in text, presentations and by the coffee machine.
Ability to function effectively under pressure in environments of rapid change, conflicting demands and crisis management.
Occasional travel (domestic or international)

What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

EA – Heroes Wanted

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Community / Marketing Title: Manager - Systems Engineering

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 65

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts