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Information Architect

Location: Vancouver, BC, Canada

Notice

This position is no longer open.

Requisition Number: 153094

Position Title: Program Manager III

External Description:

EA is looking for an Information Architect with a strong skill set in presenting technical information to craft amazing user experiences. Our team of tight-knit creatives collaborate with industry experts, and world-class technologists, to reimagine how people develop and manage technology services in games. This is an incredible opportunity to enrich the lives of EA's developers, producers, and operations engineers in meaningful ways.

As an Information Architect, you would be working closely with other designers, writers, engineers, scientists, researchers, and business stakeholders to concept, prototype, and design a rich product experience that makes our partners smile. You are expected to craft highly usable, functional, and accessible IA that is engaging but effortless as well as mentor and provide guidance to other designers.

Description

As EA moves towards a player network strategy to make game play smarter, better, and more personalized, the infrastructure to support this transformation is increasingly challenging due to complexity and scale. The focus of this role is to deliver products to game teams that make their development smooth and their players happy. It will require both the ability to understand and address current customer pain points but to also come up with novel solutions to solve problems that will arise in future. The EADP Developer Experience team makes it easy to create, manage, and monitor the entire suite of EADP services and infrastructure from any web-enabled device, anywhere in the world. Our product is the face of the EA Digital Platform, allowing game developers to visually interact with their apps, services and infrastructure. If you’re passionate about working as an IA to craft user experiences that are engaging, delightful, and easy to use to aid building and operating scalable services & tools then this is the team for you!

What does an Information Architect do?

The Information Architect is responsible for the planning and design of information structures by translating audience needs and behaviors into delivering a positive user/developer experience. By evaluating usage patterns, conducting testing and coordinating with stakeholders and UX designers , the Information Architect will leverage existing or new technologies to lead/support EADP and other teams within EA.

 Key Responsibilities

  • Establish systematic upgrades to how content is captured, searched, maintained, and shared across the many different teams using EADP technologies.
  • Establish and drive IA and documentation standards and style guides that meet the quality and content needs of specific audiences and job roles.
  • Partner with stakeholders in the EADP community to align technical documentation objectives with broader product development initiatives
  • Organize information logically to reduce duplication and promote single-source solutions.
  • As needed, write, edit, maintain, and publish technical documentation for EADP tools and related services, tools, workflows and technologies using multiple channels.
  • Align and execute on tactical and strategic documentation IA needs
  • Generate and drive program plans for IA and documentation projects.
  • Collaborate with subject matter experts to identify, organize and document key topics, providing leadership for technical writing activity.
  • Partner and foster trusted relationships with key stakeholders on the EADP team, game teams and other central teams to identify and prioritize IA needs.
  • Generate metadata, navigation structures, workflow diagrams, user scenarios, flowcharts, preparing interaction specifications, navigation rules, organization of information, site maps  and other related artefacts.
  • Implement information architecture by preparing paper and interactive prototypes and mockups including navigational elements in partnership with UX Designers and other stakeholders.

Key Skills and Experience

  • Demonstrable experience as an Information Architect, dealing with complex software platforms, services, tools, and technologies
  • Experience managing IA projects.
  • Demonstrated ability to collaborate with subject matter experts to document best practices, and recommended workflows.
  • Excellent verbal and written communication skills.
  • Excellent organizational, planning, and analytical skills.
  • Ability to balance numerous tasks and meet tight deadlines.
  • Ability to quickly learn core product features and functions.
  • Ability to work collaboratively with colleagues at all levels including executives
  • Demonstrated ability to work on small, focused teams to complete critical milestones
  • Demonstrated ability to operate proactively with a high level of autonomy
  • Enthusiasm for sharing IA knowledge.
  • BS degree in Information Studies, Instructional Design, or equivalent.

Nice to have

  • Experience with XML-based and multi-media authoring tools such as Quark, oxYgen, Robohelp, Photoshop, Illustrator, Premiere, Final Cut Pro, etc.
  • Passionate about video games.
  • Experience in product or program management.

 

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Community / Marketing Title: Information Architect

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 114

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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