Network Operations Analyst Intern

Requisition Number: 152887

Position Title: Intern General

External Description:

EA is looking for a summer intern to help design, refine, and optimize enterprise-level workflows designed for dynamic content deployment across our portfolio of games and to the millions of players within our network.

This internship will be part of the Dynamic Omnichannel Messaging (DOM) team, a centralized, always-on, automated messaging program that drives acquisition, engagement and retention across EA’s portfolio of games and destinations. This role will primarily drive projects to improve the efficiency at which content creation teams work to deliver content across our player journeys.

One of the Dynamic Messaging team’s key principles is to deliver world-class content experiences for EA players. The Network Operations Analyst will help identify critical workflow enhancements impacting the people and processes responsible for delivery of dynamic content to our players, and lead the change management of these workflows across multiple teams and stakeholder groups.

 

About the Team

The Dynamic Messaging team’s primary goal is to motivate players to engage with EA games by delivering content against key moments in the player’s journey. The team focuses on leveraging behavioral and transactional data, as well as automation tools to deliver personalized messages, at scale. The team strategically delivers enterprise-wide solutions that allow for cross-channel marketing automation and power new digital business models.

Responsibilities of this role include:

• Partner with cross-functional teams (content planning, content operations, content programming, and design) to develop and deliver workflow enhancements
• Develop process feedback loops which inform workflow sustainability
• Assist with workflow standardization, SWOT analysis, and enhancement initiatives
• Develop an understanding of our player segmentation approach and provide tagging and taxonomy recommendations to content operations team
• Workflow impact analysis and optimization
• Process and resource auditing
• Strategic thinker, with the ability to clearly articulate and document
• Assist with QA of content (and other materials), moving through the team

 

Desired Skills and Experience

• Undergraduate student currently enrolled in a business administration or operations-focused program
• Knowledge and experience with CRM, marketing data, and marketing technology, a plus
• Operationally minded and efficiency focused
• High level proficiency in data analysis and critical thinking
• Comfortable with data and analysis
• Excellent organizational, written, and verbal communication skills
• Comfortable in a fast-paced, dynamic, and deadline-oriented environment

Success Measurement 

• Completion of multiple documented workflow enhancements and updated Service Level Agreements (SLAs) at time of intern completion.
• Ability to collaborate across multiple teams to reach joint goals.

 

City:

State:

Community / Marketing Title: Network Operations Analyst Intern

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 141

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.