Manager - Data Center Operations

Location: Virginia, USA

Notice

This position is no longer open.

Requisition Number: 151803

Position Title: Manager IT

External Description:

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

The Challenge Ahead:

The Manager, Data Center Operations will manage a team of local data center engineers to support the infrastructure hosting EA’s online games and services. This role will also be responsible for managing the data center vendors and suppliers to ensure SLAs and deliverables are being met to support successful game launches and operational readiness. This role is also responsible for working with internal and external project and technology teams to ensure projects implemented in the data centers are engineered with operations in mind. Candidates with strong people, change, incident, project, and vendor management skills are key for this role to be successful.

What a Manager, Data Center Operations does at EA:

Management of a team of 3+ Data Center Engineers by providing leadership, coaching, training, and mentorship and overall development of the employees.
Develop and implement departmental procedures, standards, goals, objectives, policies and processes to ensure consistent delivery of supported services. Develop and ensure all operational KPIs and metrics are being met.
Ensure staff provides timely diagnosis of problems and events and provides follow-up or escalations when necessary. Acts as liaison to other departments to resolve issues when necessary.
Provide scheduling to cover 24/7 operations. Participate by being part of an on-call rotation for data center incident escalations. Ready to respond to data center related incidents to provide leadership and support.
Metrics driven. Collects and analyzes data to form trends or utilization metrics to aid providing feedback to service providers or vendors about potential defects or SLA breaches.
Review and approve all change tickets requiring data center support or affecting data center infrastructure. Be an active voice in the Change Advisory Board to review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair requests.
Work with internal/external auditors to ensure data centers in scope are compliant with SOX or PCI. Review and update relevant security policy and procedure documentations to ensure they are in line with current operations.
Ensure proper tools, maintenance and support agreements are in place for the engineers to identify, troubleshoot, diagnose and repair hardware in a safe manner. Be innovative at driving automation where applicable and beneficial to operations.
Manage provisioning of data center infrastructure including power, cross connects, installation and decommissioning of hardware. Participate or lead projects that involves data center operations to provide knowledge, resourcing and understanding of support needs.
Source and manage vendors providing logistics, parts, power installation, cabling or staff augmentation to support the day to day operations. Responsible for vendor management and performance, including data center providers.

The next great EA Manager, Data Center Operations also needs:

Bachelor's degree from an accredited education institution and 4+ years’ experience in management of a data center or large technology infrastructure supporting online services
Strong leadership, people management and interpersonal skills. Ability to build partnership and work collaboratively with internally and external teams.
Excellent verbal and written communication skills. Proven ability to effectively communicate complex ideas, issues, concepts and solutions to all levels of the organization, including partners and executive leadership
Must possess strong project management skills and demonstrate creative problem-solving skills
Ability to work independently while keeping management informed
Must have advanced understanding of datacenter infrastructure environment and components like power, cooling, rack space, PUE, networking, UPS, etc., knowledge of automation tools
Experience in managing environments that support a broad range of technologies including Windows Servers, Linux, routers, switches, DDoS mitigation appliances, firewalls, load balancers, storage solutions, etc
Effective incident resolution and structured problem solving methodology. Ability to mitigate complex issues in a professional and timely manner.
Must have vendor and budget management experience
Must be able to function effectively under pressure in environments of rapid change and conflicting demands and crisis management
Good understanding of security best practices and audit processes
Experience working as part of an international organization.
Well-rounded understanding of technology, operations and business processes
Ability to travel domestically and internationally

…and, in general, the potential to sweep us off our feet!

What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

#LI-TA1

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Community / Marketing Title: Manager - Data Center Operations

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 282

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts