Senior Director/Director User Research

Requisition Number: 151615

Position Title: Sr Director, Research

External Description:

User Experience Research is a critical element to user-centered design and drives many of the design decisions behind great gaming experiences. The Director, UX Research will design and implement user experience research programs, lead a team of researchers and managers, oversee related budgets, and deliver findings to key studio partners. Reporting to the VP of Research, this person will have demonstrated experience leading a team and delivering business impact.

Responsibilities

• Lead a team of 50+ people in varying roles including UX researchers, lab techs and operations managers. Coach, grow, give feedback to direct & indirect reports

• Increase strategic impact of UX Research at EA by assessing organizational needs, improving team capabilities and influencing change through UX Research
• Drive change across the team while delivering the research plan
• Lead relevant and timely research that drives business outcomes in product development
• Partner with Analytics, Data Science and Consumer Insights leaders to find ways to improve team collaboration and enrich insights leveraging player data
• Manage relationships with leaders across EA’s development organization including studio GMs, producers, designers, QA
• Present findings to a broad variety of stakeholders in a clear way
• Oversee 8 UX labs across EA’s global studios

Attributes

• Experience leading a large, global team. Strong leadership & coaching abilities.
• Background in UX Research, Game Design or Game Production
• Ability to work with a wide variety of people from individual UX Researchers to Studio GMs
• Able to define and execute on a vision for a team
• Experience defining scope to solve complex problems or situations and demonstrated ability to develope and execute project plans to deliver results
• Experience leading cross-functional teams
• Ability to structure and deliver presentations clearly, crisply, and compellingly. Excellent verbal and written skills
• Self-starter with passion, energy, enthusiasm to drive results and affect meaningful change
• Able to travel frequently and able to relate to people from many different cultures, backgrounds, and skill sets respectfully

Background

• Bachelor’s degree required, advanced degree a plus
• 10+ years’ experience in UX Research, Game Design or Game Production, 5 years leading teams
• Demonstrated experience leading a team in a matrix environment
• English language proficiency required, proficiency in another language preferred

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Community / Marketing Title: Senior Director/Director User Research

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 78

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.