Senior Product Manager, Employee Experience

Location: Redwood City, California US

Notice

This position is no longer open.

Requisition Number: 151489

Position Title: Senior Program Manager

External Description:

Would you like to help EA build innovative games by creating experiences that attract and develop the best talent? Are you passionate about how technology can enable employees to do their best work through collaboration and productivity? Are you strategic in your vision yet hands-on in your delivery?

Responsibilities:

You will report to the Product Management Director of Employee Experience in IT and be responsible for building the next generation of products to prepare our organization for the workforce of the future. Partnering closely with People Experience (HR), game teams, and other critical business groups, you will identify impactful opportunities and work with delivery teams to make solutions come to life!

Create product line vision, objectives and roadmap based on solving customer’s biggest problems

  • Uncover underlying customer needs by understanding end user perspectives and pain points (focusing on the “why”)
  • Influence others to make the case for change and decide what problems to invest in
  • Collaborate with stakeholders to define objectives that drive cohesive end to end experiences
  • Determine product strategy and roadmap that aligns with EA’s complex product ecosystem, considering industry trends, vendor marketspace, and organizational priorities

Determine what capabilities and delivery approach will have the biggest return on investment

  • Transform specific customer requests into prioritized capabilities that solve the underlying need
  • Define, document & effectively communicate customer journey, process maps, and detailed user stories/requirements
  • Partner with engineering, UX, and external vendors to assess build vs. buy options, focused on delivering simple and scalable solutions with a reasonable time to value
  • Clearly communicate trade-offs and fit gap analysis to drive product decisions and set stakeholder expectations

Manage delivery cycle to take idea from concept to implementation

  • Refine requirements based on prototyping, hands on testing, and iterative feedback, acting as a bridge between customer desires and technical realities
  • Drive end to end product release including feature design & development, integrations, data migration, cutover from legacy applications, and stabilization/support
  • Proactively manage sprint plans, issues, and decisions, anticipating risk and ensuring focus stays on maximizing value within timeline and resource constraints
  • Manage resource allocation, budget and spend
  • Track and communicate progress while managing user/stakeholder/leadership expectations

Manage change and continuously improve product to adapt to changing customer needs

  • Facilitate collaboration with stakeholder groups on process, people and policy changes to enhance product changes
  • Build awareness, excitement and knowledge of new features through communication and training material creation and facilitation of training sessions
  • Solicit feedback and analyze data to constantly test, learn and evolve product and approach

Directly and indirectly manage work of other product managers

  • Provide oversight and coaching to less senior team members, including detailed quality reviews
  • Bridge decisions, issues and focus of various products to ensure product line as a whole is delivering a consistent user experience while optimizing resources
  • May have direct or indirect reports including product managers, program managers, analysts or change specialists

Qualifications:

  • Business / I.T. Degree or equivalent qualification
  • Deep subject matter expertise in HR, collaboration and/or productivity technology
    • HR: Talent acquisition, talent management, performance management, people benefits & mobility, workforce planning & analytics
    • Collaboration/Productivity: Intranet, internal corporate search, conferencing, messaging, travel, expense
  • Experience with leading system evaluations & implementations in either product, business analyst, or program management roles (agile experience preferred)
  • Ability to work independently with little direction as well as to manage the work of others
  • Demonstrated ability to achieve strategic goals and tangible objectives in a complex, ambiguous, and fast paced environment through:
    • Proactive, organized, and detailed planning including timeline & budget considerations
    • Attention to detail and comprehensive end to end thinking
    • Anticipation of potential issues with ability to drive creative solutions
    • Strong decision making and prioritization skills
    • Being adaptable to changing business models and organization structures
  • Excellent verbal and written communication and influencing skills to convey ideas and manage conflict including:
    • Facilitation of small and large meetings/workshops
    • Creation of written deliverables (presentations, requirement documentation, emails, etc.) for core team, stakeholders and executives
    • Communication of current and future product capabilities
  • Ability to travel when required (less than 20%)

City:

State:

Community / Marketing Title: Senior Product Manager, Employee Experience

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2018-09-08 00:04:35.573

EEO Employer Verbiage:

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

Location: Redwood City

Location_formattedLocationLong: Redwood City, California US

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