Player Insights Analyst

Requisition Number: 151225

Position Title: Staff Analyst, Analytics

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. 

And we want you to join us. We’re hiring a Player Insights Analyst.

This person will support our marketing research activities through all phases of the custom research project lifecycle.  Experience with both qualitative and quantitative research is a plus. This person will be responsible for working closely with key stakeholders to help execute and manage our new Voice of the Player post-contact survey program, which includes Social Listening.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

The Player Insights Analyst will also manage our internal Voice of the Player data collection platform. They’ll report to our research manager.

So how does the Player Insights Analyst make great experiences for players? They:

• take initiative – work autonomously to solution a problem and drive the research process forward, asking questions of stakeholders, and updating the business on the progress or timelines until delivery of results.  Ultimately the researcher works with stakeholders to drive change across the business, owning where applicable, all communications.
• project design – work with stakeholders to design project methodology and develop survey instrument. The researcher must be able to translate input from stakeholders into an effective study design and survey instrument.
• exploring data – work with survey and internal data sources to sift, sort, collect, and analyze to provide actionable research insights to the business.
• develop actionable reporting and insights – effectively interpret survey data to provide research insights that improve the player experience and deliver a Signature Customer Experience for EA.
• storytelling – tell a story with the insights, not just provide data or graphs to the business. With actionable research and a compelling story, we have an opportunity to shape the player experience and drive the Signature Customer Experience for EA.

• have fun! As a game company, a passion for games and improving the player experience is a must.

If this role is for you, then you are:

• intellectually curious—you’re able to frame and solve business problems while actively seeking out best-in-class solutions
• critical thinker—you have strong quantitative and qualitative research skills, with the ability to go beyond findings for actionable suggestions
• collaborative—you work well in a collaborative team environment with analysts, internal teams, external partners, and clients
• self-starter—you’re a self-motivated person who needs limited direction to produce tangible results
• technology forward—you have an interest in technology and know relevant platforms and models, with a strong understanding of emerging technology trends
• communication—you’re a clear and persuasive oral and written communicator, an active listener, and a concise presenter
• positive—you have a can-do attitude and find the bright side of stressful situations.

 

If you’re interested in this role, you’ll need these skills or experiences:  

• Bachelor’s degree in Statistics, Marketing or a related field.
• Two or more years of market research experience.
• Knowledge of statistical packages (SPSS, SAS, or similar).
• Knowledge of survey platforms like Qualtrics, SurveyMonkey, or SureyGizmo.
• Knowledge of Google Analytics and data warehousing, modeling, and mining is a plus.
• Knowledge of Voice of the Customer programs, interactive entertainment industries, customer contact centers, and Social Listening strategies is a plus.
• Knowledge of customer contact centers, is a plus
• Knowledge of social listening best practices and platforms, is a plus

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Community / Marketing Title: Player Insights Analyst

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 82

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.