Workplace and Employee Services Manager

Location: Tokyo, Japan

Notice

This position is no longer open.

Requisition Number: 150797

Position Title: Associate Manager, Facilities

External Description:

(English Follows Japanese)

概要

従業員がベストを発揮できるように健康的で安全な職場の提供を担うワークプレイス&エンプロイサービスマネージャー（ファシリティーマネージャー）を募集します。

ワークプレイス＆エンプロイサービスマネージャー（ファシリティーマネージャー）は、ヨーロッパ＆アジアワークプレイス＆サービスチームに所属し、EAジャパンのファシリティー管理のみにとどまらず、ジャパンオフィスの各ビジネスリーダーとの関係を構築、ビジネスでの必要性を理解し、質の高いサービスを日々提供していくことで高い顧客満足度を得ることを目標とします。
質や基準に妥協することなく「最高の価値」のサービスを提供するよう努めます。

クリエイティブで、活気に満ちた職場の実現を目指し、また、EAの文化や価値を反映した環境やサービスを提供することで、ダイバーシティに富んだ人材が互いにインスパイアし、自分のベストを発揮することが可能となり、魅力的な人材の確保につながります。

APAC（アジア太平洋）チームならびにワークプレイス＆エンプロイサービス・グローバルチームの一員として、より規模の大きなプロジェクトへの参加などが求められます。

職務内容

EAジャパンオフィスの日々の管理業務、予算管理、様々な職場環境関連プロジェクトや活動を実行
オフィスの清掃やケータリング、郵便・宅配便サービスなどのベンダー管理、ビル管理会社、セキュリティーチームなどとの関係構築
様々なベンダーを通じたビルメンテナンスサービスの提供
契約に沿った範囲で外部ベンダーのサービスを維持・管理。担当者との効果的な関係構築
安全衛生関連専門家の協力のもと法定基準を維持し、環境および業務上のリスクと義務を理解する
毎月の分析や予測など、ローカルの運用予算管理
グローバルチームへの様々なデータの提供やグローバルデータベースのアップデート
福利厚生プログラム、社内コミュニケーション、ウェルビーイング（well-being）に対する取り組みをサポートし、従業員グループと協力し、推進する
ソーシャルメディアやEメールなどのツールを使用した、EAに関するニュース、達成事案などの共有
EAジャパン社内の各関係者や外部のパートナーと連携し、各社内イベントの実施・実行サポート

必要スキル・経験

ファシリティー管理業務、実務経験
ファシリティサービスへの深い理解と、具体的な実績、運用経験
安全衛生の管理経験
経理関係およびビジネス関連事項に関する理解と予算管理の経験
職場に関連するあらゆるアウトソーシングおよび契約管理の実務経験

望ましい経験、スキル

IFMA（International Facility Management Association）メンバーシップ

ソフトスキル

複雑で予測不可能な環境でサービスを提供しなければならないというタフな状況でも自信を持ち対処できる自己管理能力のある方
「できる（Can do）」というポジティブな考え、積極性、オープンな気持ち、柔軟性がある方
役員や中間管理者にも助言できる信頼と信用を築ける方
入り組んだ組織形態の中でも効果的に活動し、チャレンジできる方
組織内のあらゆるレベルで効果的な人間関係を構築し、情報を積極的に交換することができるコミュニケーション能力
結果の達成に向けて同僚と協力し、助け合い、モチベーションを上げ、チームワークと責任を持って取り組むことができる方
ものごとや行動の意味をビジネスに結びつけて考え、ファイナンス的、業務的な影響を予測して共有できる洞察力のある方
社内外を問わず、公平で健全な意見と判断の基準点として信頼され、プロ意識を持って行動できる方
健全な常識を示し、感情的な話題を扱うときででも、一貫した論理、合理性、客観性を持って行動できる方
事実を確認でき、オプションを検討し、決定事項の結果を予測できる決断力のある方
問題を克服する方法を見つけ出し、革新的で新しい方法を切り開き、連絡先や情報源など独自のネットワークを構築し、これらを活用できるスキル

We are EA

We entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

The Challenge Ahead:

The workplace and employee services team strive to create healthy, secure workplaces that invigorate and inspire our people to be their best selves. Our workplaces and services reflect EA’s culture and values allowing us to attract, engage and retain diverse people while providing the social environment for them to connect with each other and do their best work.

Reporting to the Director of Workplace Services for Europe and Asia, the Workplace and Employee Services Manager will be responsible for daily management, budgeting and completion of all workplace related projects and activities at EA’s office in Tokyo. You will be responsible for the health and wellbeing of all staff and visitors, managing statutory health and safety policies and procedures whilst maintaining a secure environment for staff, assets and intellectual property.

The Workplace and Employee Services Manager is responsible for managing all on-site workplace related 3rd party contractors including, cleaning, catering, mailroom services. You will also manage and coordinate building maintenance services through various vendors providing electrical maintenance, move management and small works whilst maintaining relationships with the Building Manager, Landlord and onsite security team.

You will be expected to be an active member of the APAC and wider Global workplace and employee services team and will be required to provide data, update global databases and cooperate in widescale projects and initiatives.

What a Workplace and Employee Services Manager does at EA:

· Manage the day to day service delivery to both offices, ensuring the highest standards are consistently attained.

· Establish relationships with local leadership to understand the dynamic business requirements and ensure exceptional levels of customer satisfaction and confidence.

· Lead the workplace its workplace services team focusing on business goals and extemporary levels of customer service.

· Manage 3rd Party contractors to agreed performance levels. Build effective relationships with their key account managers and ensure that any site-based employees are an integral part of the workplace team.

· With the aid of a specialist Health and Safety contractor take accountability for maintaining statutory standards and understand the associated environmental and occupational risks and liabilities.

· Manage the operational budget for this locations, including monthly analysis and forecasting. Seek to deliver a ‘best value’ service without compromise to quality or delivery standards.

· Manage events and game launches working closely with local stakeholders and external partners to conceptualize and deliver on key events both on and off-site.

· Support the company benefits program, communication and wellbeing initiatives, working alongside an open group of employees to drive and promote inclusion. Use social media and other tools to share location related news, achievements and interests.

The next great EA Workplace and Employee Services Manager also needs:

· Operational Workplace management experience

· A thorough understanding of both hard and soft facilities services and proven operational experience of managing both

· Experience of managing Health and Safety in a similar environment.

· Financial and business acumen and budget management experience

· Proven experience within workplace related outsourcing and contract management across all disciplines

Desirable

· Full Membership of IFMA

Key Competencies

· Resilience: deals with the challenge of having to drive delivery in a complex and unpredictable environment and inspires confidence and self-control in crisis situations.

· Personal effectiveness: has a ‘can do’ mentality, self-assured, proactive, open and flexible. Has the confidence and credibility to advise senior management. Works effectively within a matrix organisation and rises to the challenge of ambiguity.

· Communication: able to establish effective relationships at all levels within the organisation, initiate networks and proactively exchange information. This skill is instrumental in maintaining and developing strategic alliances with third parties.

· Teamwork: demonstrating leadership by co-operating with, supporting and motivating colleagues towards the achievement of results and demonstrating readiness to take responsibility.

· Commercialism: links the implications of events and actions to business performance and anticipates financial/commercial exposures ensuring that they are recognised and managed.

· Professionalism: is respected as a reference point for impartial and sound opinion and judgement both internally and with external contacts.

· Decision making: demonstrates sound common sense, has the ability to use consistent logic, rationality and objectivity even when dealing with emotional topics. Reviews facts, weighs options, and anticipates consequences of decisions.

· Resourcefulness: finds ways to overcome barriers, is innovative and open to new ways of doing things, builds an informal network of contacts and information sources, and uses these, together with influencing skills to deliver.

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Community / Marketing Title: Workplace and Employee Services Manager

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 263

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts