Systems Engineer I

Requisition Number: 150212

Position Title: Systems Engineer I

External Description:

Infrastructure Ops: Virtualization and Cloud Operations Support Engineer

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

Within IT, Infrastructure Operations team is responsible for ensuring that EA’s internal IT infrastructure is, at all times, fully functional.  This allows EA staff to always be productive and contributing to the creation of great games and unique consumer experiences

Job Requirements/Role

• Acting as an SME (Subject Matter Expert) for the support teams responsible for maintaining a scalable and resilient infrastructure to support the needs of teams across EA
• Acting as SME for the operation of resilient distributed systems that run across multiple data centers and cloud providers
• Directly influence our journey towards zero-touch, highly scalable, reliable infrastructure.
• Direct involvement in incidents or problems that cause service impact and act as escalation point for incidents that impact Virtualization and Cloud infrastructure platforms
• Automate, optimize and drive efficiency of effort, code, and process.
• Resolve complex technical issues and drive innovations that improve system availability, resilience, and performance.
• Create, maintain and share technical documentation used by engineers and other team members.
• Provide mentorship to other team members and partner with other SMEs across the organization
• Training and completing knowledge transfer sessions with appropriate other teams within IT Operations

Skills/Experience

• 5 to 6 years’ experience in a similar Infrastructure Operations role
• The experience of a 24x7 production operations environment, preferably supporting a highly available environment for a large multinational organization.
• Expert knowledge of Virtualization Technologies and associated services (specifically VMware and VRops)
• Experience deploying and managing resources in Azure, AWS and Google cloud platforms in a production setting.
• Experience with orchestration tools that support the automated delivery of enterprise platforms
• Experience with configuration management frameworks/tools (such as Chef, Puppet, etc)
• Good knowledge of scripting languages such as Perl, Python, PowerShell and PHP etc.

• Experience working in a hybrid environment of cloud and on-premise enterprise applications
• Experience with Infrastructure automation tools like terraform, vault, nomad and sentinel
• Experience with Docker and kubernetes experience in a production setting. Experience containerizing applications, deploying and maintaining them
• Strong understanding of system and networking concepts and troubleshooting techniques.
• Strong communication and coordination skills with different teams within IT
• Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports
• Ability to operate in an agile and dynamic environment
• Ability to multi-task, managing multiple tasks at one time; quickly and accurately shifting attention among multiple tasks under distracting conditions without loss of accuracy.
• Demonstrated ability to quickly resolve the incidents and upkeep the service availability.
• Ability to articulate end-to-end technical requirements across delivery functions.
• Excellent verbal and written communication, interpersonal, conflict resolution and customer service skills.
• Able to analyze complex cross-functional and cross-platform issues.
• Good capabilities around capacity planning and analysis.
• Knowledge of Change Management process
• Able to define process improvements.
• Understands systems dependencies and interrelation to the business.
• Professionalism in dealing with all levels of management and staff.

Certifications

• BS Degree in MIS/Computer science or equivalent experience
• VMware certified preferred (VCAP)
• AWS Certified DevOps Engineer would be an advantage
• MCSE: Cloud Platform and Infrastructure would be an advantage
• ITIL Certification would be an advantage

City:

State:

Community / Marketing Title: Systems Engineer I

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 140

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.