Community Specialist Intern

Location: Hyderabad, Telangana, India

Notice

This position is no longer open.

Requisition Number: 150193

Position Title: Intern General

External Description:

Community Specialist Intern

Location - Hyderabad, India

We’re EA— the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield and Star Wars, to name a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that anytime, anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those around you and ignite your path in any direction you choose.

Profile

Reporting to Senior Product Marketing Manager, the community specialist intern may work on one or multiple games simultaneously. This role is embedded (and physically located) in the game team studio to improve communication and to give social media more visibility into game features, content, promotions, game development status and roadmap. To be successful, this role will need to build strong partnerships with product marketing, game team and customer service. In addition, he/she will regularly interact with publishing (i.e. acquisition and engagement marketing for Social and Mobile channels), channel marketing, creative services, PR, customer service, and other EA business units. The community specialist intern is the owner of published content on Facebook fan pages, websites, forum, and other SoCom outlets (i.e. Twitter, YouTube if applicable). He/she constantly monitors the SoCom platforms to communicate to, engage, excite, and trouble shoot for fans, with the ultimate goals to drive traffic and revenues for the assigned games.

Responsibilities:

Own all published content on the game fan page, website, forum and applicable SoCom channels such as
YouTube or Twitter. Create compelling marketing communications to acquire, engage, and exciting game fans.
•    Work with product marketing manager and game team to develop, update, and execute community
calendar.
•    Support Product Marketing Manager to execute cross-promotions across games and channels,
including liaison with creative services and other publishing partners to ensure accurate and on-time delivery of creative assets.
•    Manage licensor approvals on marketing content and assets (if applicable).
•    Manage game forums and customer service communication plans.
•    Assist in achieving revenue goals through quality, best-in-class execution and market requirements to
Maintain the high standards of the worldwide EA brand.
•    Provide qualitative and quantitative feedback based on A/B testing, consumer insight through online
surveys, and other best practices.
•    Demo products at various tradeshows and press events when necessary.

Requirements

2 -5 years of experience in digital / social media, interactive marketing, community /content
management, and/or online gaming.
•    B.A. or equivalent.
•    Outstanding written and oral communication skills, writing samples required.
•    Excellent project management skills and ability to manage multiple projects and deadlines in a fast
paced environment. Flexibility to deal with changes and pressure.
•    Work well in a collaborative, team environment and cross-functional team.
•    Experience managing Facebook fan page, website, forum, CRM, Search or other online outbound
marketing content.
•    Ability to analyze online metrics, interpret data and provide recommendations.
•    Highly organized, proactive, and a positive attitude.
•    Passion for Social and Mobile gaming.
•    Strong MS Excel, PowerPoint and Word skills.
•    Experience with Photoshop or HTML preferred (resizing and minor editing of existing assets).

City:

State:

Community / Marketing Title: Community Specialist Intern

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 68

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts