Community Manager (Contract)

Requisition Number: 118812

Position Title: Contingent

External Description:

EA SPORTS is one of the leading sports entertainment brands in the world, with top-selling videogame franchises, award-winning interactive technology, fan programs and cross-platform digital experiences. EA SPORTS creates connected experiences that ignite the emotion of sports through industry-leading sports videogames, including Madden NFL football, FIFA Soccer, NHL® hockey, NBA LIVE basketball, PGA TOUR golf, SSX, and EA SPORTS UFC. For more information about EA SPORTS, including news, video, blogs, forums and game apps, please visit www.easports.com.

 

Community Mobile Manager

 

The Mobile Community Manager is a highly visible and crucial communications role that connects our global game teams with our player communities through daily content and engagement.  A successful CM for this role will be able to leverage game expertise and content planning to drive player relationships, engagement, and overall service retention.  This important role will partner closely with studio and other cross-functional teams around the world to insure a consistent, high quality user experience inside and outside of our games.

 

The CM has the following primary responsibilities:

 

 -Develop a global Community and influencer plan for the franchise, work with CFX team for campaign activations.
-Drive the Live Service player experience, closely partnering with the Live Development team, Support, and Operations.
-Oversee the moderation of official channels such as the forums, Social media, and/or websites.
-Be the voice of the Community, maintain a tight two-way dialogue between players, studios, and stakeholders.
-Manage communications around game and Live Service issues: Bugs, Cheats, Outages, Support Issues.
-Build close relationships between EA and top influencers, elite fans, and users. maintain a positive Community reputation.
-Utilize the game’s brand voice and maintain its accurate implementation and usage across Community channels.
-plan and schedule Community activities and influencer events, both in-game and out of game.
-Partner with analytics and data teams, to monitor channel engagement and optimize for Community performance.
-Conduct surveys, research, and feedback from the Community on issues significantly impacting the experience.
-Ensure all Electronic Arts standards, policies, and processes are observed and followed.
-Coordinate and share with other EA Community Managers on engagement best practices, standards, and innovations.
-Regularly deliver Community reports on channel metrics, fan feedback, game issues, or Service risks.

-Community Engagement and communication via Twitter and Facebook for the NBA Mobile game.

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Community / Marketing Title: Community Manager (Contract)

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 222

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.