Service Specialist

Location: Edmonton, Alberta CA

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Requisition Number: 155376

Position Title: ITO Services Specialist I

External Description:

Who are we?

We are the IT Desktop Support team for BioWare a world-class AAA Game Studio in Edmonton, Alberta. We provide a studio of over 300 developers strong IT support to enable them to make the best games they can. We support everything from desktop technologies, to consoles, to meeting rooms and everything in between. To help with all this we are looking for a highly motivated and technically savvy person to join our team.

What do we need from you?

  • Windows 10, Mac OS, iOS & Android mobile OS, Office 365.
  • Strong understanding of Meeting Room AV Technology. Example; Cisco SX and Room Kit series VidCon equipment, Crestron.
  • Strong understanding of PC client workstation hardware installation, upgrades, troubleshooting, and an understanding of current hardware standards and future releases.
  • Strong hardware and software troubleshooting skills in a fast-paced environment required.
  • Strong written and verbal communication skills.
  • Familiar with enterprise desktop and user administrative tools including Active Directory, SCCM.
  • Basic Understanding of network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
  • Experience with Sony and Microsoft console hardware and software.
  • Able to lift 50 lbs.

Additional skills, if you got them it would be a plus.

  • Mac hardware, Mac-specific software, and Mac imaging. JAMF Casper Suite/JAMF Pro.
  • Experience with Cisco SX and Room Kit series VidCon equipment, and Crestron hardware/software.
  • Familiar with development applications including Perforce, MS Visual Studio, Autodesk Suite, and Adobe Suite.
  • Familiar with development applications including Perforce, MS Visual Studio, Autodesk Suite, and Adobe Suite.
  • Experience writing code to create automated solutions (i.e.: Bash, Python, Javascript, Powershell).
  • Previous experience supporting business executives.

 *LI-TS1

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Community / Marketing Title: Service Specialist

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2019-04-15 18:13:49.9

EEO Employer Verbiage:

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

Location: Edmonton

Location_formattedLocationLong: Edmonton, Alberta CA

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