Community Specialist

Requisition Number: 154232

Position Title: Community Engagement Strategist/Specialist II

External Description:

The Community Specialist is a highly visible and crucial communications role that connects our global game teams and services with our player communities.  A successful candidate for this role will be able to leverage game expertise and influencer partnerships to drive player relationships, engagement, and live service retention. This important role will partner closely with studio and other cross-functional teams around the world to insure a consistent, high quality user experience inside and outside of our games.  This role will also recruit, manage, and maintain our close relationships with Game Changers and other Influencers around the world. 

 

The Community Specialist has the following primary responsibilities:

• This position will primarily focus on both Plants vs Zombies and Star Wars franchises.
• Develop a global community and influencer plan for the franchise, work with CFX team for campaign activations.
• Integrate closely with Studio and Development teams throughout the game’s life cycles.
• Be the voice of the community, maintain a tight two-way dialogue between players, studios, and stakeholders.
• Build close relationships between EA and top influencers, elite fans, and users.
• Utilize the game’s brand voice and maintain its accurate implementation and usage across core community channels.
• Partner with consumer insights and user experience teams to gather and implement franchise feedback for the studio.
• Conduct surveys, research, and feedback from the community on issues significantly impacting the experience.
• Ensure all Electronic Arts standards, policies, and processes are observed and followed.
• Coordinate and share with other EA Community Managers on engagement best practices, standards, and innovations.
• Regularly deliver Community reports on channel metrics, fan feedback, game issues, or service risks.
• Plan and schedule community activities and influencer events, both in-game and out of game.
• Work closely with Customer Support and Live Service teams on forums moderation and overall player experience.
• Manage communications around game and live service issues: Bugs, Cheats, Outages, Support Issues.
• Manage the live service escalation processes for communications with all game stakeholders.
• Maintain a positive community reputation.

Qualifications

• Passion and deep experience with Star Wars, playing action, shooter, and online PC games.
• 5-7 years’ experience working in online communities, social media, journalism, online marketing, or equivalent.
• Demonstrated writing, grammar, and content-creation skills (samples required)
• Strong knowledge of best practices for operating social channels (Facebook, Twitter, Instagram, etc).
• Excellent interpersonal, verbal communication, and presentation skills.
• Strategic and creative thinker with the ability to present new ideas effectively
• An aggressive, self-motivated, detail-oriented team player and quality driven
• Has strong problem-solving skills. Must be able to keep focus on multiple tasks and effectively set priorities among projects
• Ability to objectively interpret customer/community feedback and make actionable recommendations
• Solid understanding of Live Service operations and Development.
• Bachelor Degree in Communications or Marketing a plus.
• Significant Licensor, Live Service, or Operations experience also a plus.

 

 

City:

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Community / Marketing Title: Community Specialist

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 3

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.