Quality Analyst II (temp/contract)

Requisition Number: 153871

Position Title: Contingent

External Description:

Quality Analyst II

EAX is the team within EA that manages the majority of the web ecosystem for EA, including such destinations as Origin, EA.com, and more. EAX is looking to build a team of highly talented QV analysts to deliver an atomic design system that will shape the future of EA’s web presence.

 

Quality Analysts are responsible for directly working with Development partners to verify Functional and Experience quality of product features. As a Quality Analyst II, you will become the knowledge base for your product area and you will be able to understand the ins-and-outs of how a feature should work. Together with our partners, you will ensure that features are released on time and are of the highest quality possible.

 

As a Quality Analyst II working on the EAX team, you will be embedded with a cross-functional development team that provides services to partners from many different product teams. You will partner with external QV testers and leads to execute testing across a multitude of platforms. You will work with other Analysts to help find and solve technical problems and recommend appropriate quality verification procedures.

 

Key Duties and Responsibilities

• Provide Qualitative feedback regarding the design and functionality of the product.
• Find, categorize, prioritize and report bugs/defects to Development.
• Maintain the Quality Verification pipeline from feature creation through to release and continued enhancement.
• Create and execute Test Plans based on feature documentation.
• Follow up with development and testing partners to evolve testing practices and prevent future defects.
• Proactively work with other team members (dev, design, content managers, etc) until issues are fully resolved, tested, and closed
• Learn about automation tools and utilize such tools to reduce manual test effort
• Triage and review issues reported by external teams, escalate critical issues to the leadership team promptly
• Advocate for the player
• Task and ticket tracking through a JIRA database.
• Provide status updates to QV leads on a regular basis

 

Who You Are

• Flexible and team-oriented. Should have a good interpersonal and follow-up skills and the ability to manage multiple projects and tasks.
• Self-starter with a strong work ethic, able to meet responsibilities without constant supervision.
• Capable of understanding complex features/systems, how they function within the product and their impact to our players.
• Strong written and verbal communication skills.
• Detail-oriented with strong observational skills.
• Ability to take ownership of assigned tasks and features.
• Ability to work in group settings under high-pressure.
• Proficient in PC use
• Not afraid to ask questions

 

 

Additional Skills

• Quality Assurance experience in software development, specifically with UI / UX
• PC/Mac OS, Console (PS4/XB1), and Mobile (iOS/Android) testing
• Recommended but not required: Computer Science / Applied Math background and/or Game Design Diploma or equivalent.
• Some basic knowledge of HTML, CSS, JavaScript, HTTP, REST API, Web Services, Networking
• Good to have: knowledge of C#, C++, JavaScript
• Familiarity with CMS and Automation systems
• Knowledge of JIRA, TestRail, Jenkins
• Critical thinking and data analysis skills
• Familiarity with design systems

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Community / Marketing Title: Quality Analyst II (temp/contract)

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 4

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.