IT Service Specialist

Location: Los Angeles, California, United States

Notice

This position is no longer open.

Requisition Number: 154608

Position Title: ITO Services Specialist I

External Description:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

Who are we?

We are the IT team who supports Respawn Entertainment, a AAA game development studio that was founded in 2010 by former co-founders of Infinity Ward and creators of the multi-billion dollar Call of Duty and Modern Warfare franchises. We shipped Titanfall and Titanfall 2 to critical acclaim, and recently shipped a free-to-play battle royale game in the Titanfall universe, Apex Legends.

We are currently hiring for the IT team who support our Star Wars™, Apex Legends, and Super-Secret VR game development teams. And we are looking for a skilled engineer who has a passion for improving IT and would be excited to be working at the greatest game company in the world.

What skills we need from you

  • Excellent knowledge of Windows 10, Mac OS, iOS & Android mobile OS, Google Suite, Office 365, Zoom, Skype, etc.
  • Strong understanding of PC client workstation hardware installation, imaging, upgrades, troubleshooting, and an understanding of current hardware standards and future releases.
  • Strong hardware and software troubleshooting skills in a fast-paced environment required.
  • Familiar with studio development applications including Perforce, Visual Studio, Maya, 3DS Max, Autodesk Suite, and Adobe Suite, Photoshop
  • Familiar with enterprise desktop and user administrative tools including Active Directory, SCCM.
  • Understanding of network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
  • Experience with Microsoft XDK, Sony XDK/PRODG, console hardware, and software.
  • Strong written and verbal communication skills. Able to document process and setup instructions
  • Passionate about learning and improving

Additional skills, if you got them it would be a plus.

  • Mac hardware, Mac-specific software, and Mac imaging. JAMF Casper Suite/JAMF Pro.
  • Knowledge of enterprise desktop and user administrative tools including Apple/Mac, Active Directory, SCCM 2012, and McAfee EPO
  • Experience with Cisco SX and Room Kit series VidCon equipment, and Crestron hardware/software.
  • knowledge of development and test hardware functionality including updating firmware, updating to the latest release for Xbox One and Sony PS4. Troubleshooting dev/test kit capabilities and knowledge of RMA process.
  • Willing to learn the technology, improve their customer service delivery skills, and broaden their skill base.
  • Basic understanding of server-side components and applications including web, application, and database infrastructure.
  • Experience writing code to create automated solutions (i.e.: Powershell, Bash, Python, Javascript,).

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Community / Marketing Title: IT Service Specialist

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2019-06-11 18:40:23.87

EEO Employer Verbiage:

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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