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IT Desktop Support Specialist

Location: Orlando, FL, USA

Notice

This position is no longer open.

Requisition Number: 159011

Position Title: Contingent

External Description:

SUMMARY

  1. This is a 3-month Contract**

You will report to the Manager of IT and help support in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing. maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas and provide end-user training and assistance where required.

PRIMARY & ESSENTIAL ACCOUNTABILITIES

  • You will support in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas and provide end-user training and assistance where required
  • You will evaluate, prioritize and respond to service requests with a resolution
  • You will perform analysis and diagnosis of routine PC problems for end-users, and recommend and implement solutions Install, configure, test, maintain, monitor, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products
  • You will develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
  • You will construct, install, and test customized configurations based on various platforms and operating systems
  • You will monitor and test PC performance and provide statistics and reports
  • You will perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
  • You will maintain communications with end-users to ensure systems continually meet our needs
  • Under guidance, you will perform periodic system maintenance
  • Place vendor service calls to resolve hardware or software failures
  • Coordinate with end-users and technical staff to implement and maintain systems that use industry best practices to meet business objectives, white maintaining the security and integrity of the data, system and network metrics, project status reports and operating status reports for management and team members
  • Provide service desk and technical support to users
  • Perform routine problem analysis and resolution design for systems and applications
  • Support, communicate, reinforce and defend the mission. values and culture of the organization

SECONDARY ACCOUNTABIITIES

  • Maintain helpdesk records using the ticket management system
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to contribute to job accomplishments
  • Protect organization's value by preserving the confidentiality of information

YEARS OF EXPERIENCE 1+ Years

EDUCATION LEVEL

  • High School Diploma or GED

QUALIFICATIONS

  • Understand current principles and practices of IT support and work with users and other IT professionals to identify, analyze and resolve system problems
  • Understanding of and/or experience in Help Desk functionality and IT maintenance procedures
  • Experience with consulting or customer service
  • Successfully interact with other IT professionals and end-users
  • Demonstrates a commitment to the process of continuous improvement by identifying and responding actively to the needs of all customers

SPECIAL WORK CONDITIONS

  • Extended or after-hours support is required
  • Occasional travel to other sites required <15%

City:

State:

Community / Marketing Title: IT Desktop Support Specialist

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 14

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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© 2024 Electronic Arts Inc.

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