Sr. IT Service Specialist

Requisition Number: 159001

Position Title: Sr ITO Services Specialist

External Description:

Senior IT Service Specialist

 

 

The Challenge

A full time, mostly site-specific position focused on IT client-based solutions enabling the development of games and providing a great employee experience.

 

The Job

Position will be responsible for close interactions with senior development personnel to fully understand and align with studio processes and initiatives.  Role will require “self-starter” mentality, pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting development.  Position to be focused on environment optimization and engineering-based initiatives to improve studio operations.  Position to participate in IT communities focused on future standards and knowledge sharing.  This will also include escalations and afterhours support as needed.

 

The next great EA Senior IT Service Specialist also needs these Key Skills

• Build and maintain pro-active relationships with studio senior technical leads and IT team members.
• Strong understanding of PC client workstation hardware, operating systems, applications, development consoles, printers, mobile devices, networking, macOS and Apple specific software.
• Strong background in testing for and optimizing client workstations and applications.
• Strong knowledge and understanding of video conferencing equipment and usage.
• Strong written and verbal communication skills.
• Able to resolve incident escalations from corporate/studio desktop support teams.
• Able to provide desktop support to VIP’s, VP/SVP & C-level executives.
• Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
• Participate and/or lead IT projects with the ability to complete tasks independently.
• Understanding of current hardware standards and future hardware releases.
• Understanding of network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, SIP, as well as network hardware.

 

Work Experience Requirements

• 5 years of general computer installation, maintenance and repair experience.
• 4 years of Active Directory experience.
• Deep understanding and knowledge to provide support and day-to-day troubleshooting in the following Operating Systems: Windows, Mac, iOS, Android.
• Understanding of current hardware standards and future hardware releases.
• Strong knowledge of enterprise administrative tools including Cisco TMS, Call Manager, Active Directory, SCCM, JAMF, etc.
• Understanding of server-side components and applications including web, application, and database infrastructure.
• Strong hardware and software troubleshooting skills in a fast-paced environment required.
• Proficient in resolving issues relating to Outlook, Skype, and Office 365 apps.
• Coordinate with vendors for onsite evaluations and service calls.
• Collaborate with internal business units to solve complex problems.
• Help define best practices to employees seeking IT support.
• Produce appropriate debug information and find details in application and network errors.
• Good knowledge of network/servers and storage.

 

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Community / Marketing Title: Sr. IT Service Specialist

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 4

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.