Operations Project Manager

Location: Austin, TX, USA

Notice

This position is no longer open.

Requisition Number: 153968

Position Title: Senior Project Manager

External Description:

WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

We want you to join us! We’re hiring a Senior Project Manager. Project Managers are on the Program Services Team and report to the Global Director, Office and Process & Project Management.

This person plans and manages projects to deliver solutions and services that EA’s Customer Experience business needs. They’ll make sure that we complete project deliverables on time, within our budget, and at the best quality. They’ll also direct and coordinate the activities of a global team, as well as build trust and maintain relationships with internal stakeholders.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

The Senior Project Manager will serve as a team leader, working with multiple teams across Customer Experience and IT including Programs, Production Support, User Acceptance testing (UAT), and any other team or person involved in the RAPID decision-making process. A typical day might see this person reviewing project requirements, identifying tasks, assigning and coordinating resources, creating and tracking project schedules, and providing status reports to management and leadership staff.

So how do Senior Project Managers drive successful customer experience projects? They:

have hands-on project management of key business and technology programs, from initiation through closure. Projects will range from small to highly complex
validate and/or create project budget and manage budget throughout the project lifecycle
set and manage stakeholder expectations throughout the project lifecycle, ensuring clear communication and timely resolution of issues
manage cross-regional and cross-functional projects, including contracted vendor teams
develop and maintain project plans and track progress to plan:

- - create detailed work plans that identify and sequence the activities needed to successfully complete projects
  - develop a schedule for each project completion that effectively allocates the resources to the activities
  - review project plans with management and all other staff that will be affected by the project activities; revise to ensure project success criteria is met

communicate regular project status reports to project teams, PMO, leadership staff
provide training to ensure compliance of related process as necessary
manage the knowledge transfer from project team to support teams and ensure solutions are stable and supportable
conduct project retrospective reviews and project closures
build great working relationships within Customer Experience teams and IT community
build understanding of domain area to be able to manage projects more effectively
lead PMO process and best practices development

If you’re interested in this role, you’ll need these skills or experiences:

5+ years of contact center (call center) experience
7+ years project management experience, with preference given for PMP certified candidates
bachelor’s degree; technical or engineering background preferred
experience with JIRA, Confluence, and project management (PPM) software such as Planview
excellent project management skills with the ability to balance multiple concurrent projects
working knowledge of the software development lifecycle; agile and waterfall project management experience preferred
grace under pressure to evaluate and manage risk
ability to review technical problems and recommend solutions, alternative methods, and process improvements
ability to scope and propose the work needed for new engagements
track record of planning and delivering cost effective results
demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
flexibility and adaptability to changing business models and organization structures
be a confident communicator with excellent presentation, interpersonal, conflict resolution, and customer service skills
professionalism in dealing with all levels of management and staff
self-motivated, highly organized, and detail oriented

Compensation and Benefits
We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day. In addition to all of this, we offer a discounted onsite gym, Stepping Stone School onsite, and popcorn every Wednesday!

#LI-TA1

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Community / Marketing Title: Operations Project Manager

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 42

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts