Requisition Number: 156938

Position Title: Community Engagement Specialist (Respawn)

External Description:

Community and Player Experience Specialist (12 Month Contract)

 

Community and Player Experience Specialist

Job Description:

The Community and Player Experience Specialist is an important operative and communications role that connects our game team with our player community and contributes toward a great player experience for our players. A successful candidate for this role will be able to leverage game and brand expertise with studio relationships, drive deeper engagement, and be able to collect and summarize real-time feedback. This important role will partner closely with our studio development team and other cross-functional groups around the world to ensure a consistent, high quality player experience inside and outside our game.

The Community Engagement Specialist has the following primary responsibilities:

• Be the voice of the community, maintain a tight two-way dialogue between core players, studio, and stakeholders.
• Partner with our Customer Experience team and assist with operational customer service tasks.
• Help create and work on important social media, community, and customer experience deliverables.
• Help manage social media presence on official EA channels.
• Assist with communications around game and live service issues.
• Conduct surveys, research, and feedback from the community on issues significantly impacting the experience.
• Work very closely with our Development team on overall player experience.
• Maintain a positive community reputation.

 

Qualifications:

• Native or near native spoken and written English skills.
• Demonstrated writing, grammar, and content-creation skills (samples required).
• Knowledge of best practices for operating social channels (Facebook, Twitter, Instagram, etc).
• Comfortable working in a fast, adaptable environment.
• A proactive, self-motivated, detail-oriented and quality driven team player.
• Strong problem-solving skills. Must be able to keep focus on multiple tasks and effectively set priorities.
• Passion for games.
• Ability to objectively interpret customer/community feedback and make actionable recommendations.

Nice-to-haves:

• Experience working in online communities, online customer service, social media, journalism, online marketing, or equivalent.
• Understanding of Live Service operations and Game Development.
• Bachelor’s Degree in Communications, Marketing, Project Management, Information Systems or equivalent.
• Game Development, Live Service, or Operations experience.
• Experience in playing free-to-play mobile games.

City:

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Community / Marketing Title: Community and Player Experience Specialist

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 67

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.